Zebra Bingo Terms and Conditions

1. Acceptance of Terms

These Terms and Conditions constitute a legally binding agreement between you (“the player”, “you”) and Zebra Bingo (“the operator”, “we”, “us”), governing your access to and use of the Zebra Bingo website, games, and related services. By registering an account, depositing funds, or otherwise using the platform, you confirm that you have read, understood, and agreed to be bound by these terms, together with our Privacy Policy and Responsible Gaming Policy. If you do not accept these terms, you must refrain from using Zebra Bingo. We reserve the right to interpret and apply these conditions at our reasonable discretion. Your continued use of the service following any updates indicates ongoing acceptance. Zebra Bingo operates under a licence issued by the UK Gambling Commission (UKGC), and these terms reflect the regulatory obligations applicable to licensed operators serving the United Kingdom market.

2. Eligibility and Jurisdictional Restrictions

To open an account and play at Zebra Bingo, you must be at least 18 years of age, which is the minimum legal gambling age in the United Kingdom. We reserve the right to request proof of age at any time, and accounts belonging to underage individuals will be closed with any winnings forfeited. You must be legally permitted to gamble in your jurisdiction of residence. Zebra Bingo does not accept players from restricted or prohibited territories, including, without limitation, the United States, jurisdictions subject to international sanctions, and any country where online gambling is unlawful. The full list of restricted territories may be updated from time to time. Only one account per player, household, IP address, or shared device is permitted. Duplicate or multiple accounts may be suspended, and associated bonuses or winnings may be voided in line with these conditions.

3. Account Registration and Security

When registering with Zebra Bingo, you must provide accurate, current, and complete information, including your full legal name, date of birth, residential address, and a valid email address. You are responsible for keeping your account details up to date and for notifying us promptly of any changes. Providing false, misleading, or incomplete information may result in account suspension and forfeiture of funds. You are solely responsible for maintaining the confidentiality of your login credentials, including your username and password, and for all activity conducted under your account. You must not share, transfer, or allow third parties to access your account. If you suspect unauthorised access or a security breach, you must contact our support team without delay. Zebra Bingo will not be liable for losses arising from your failure to safeguard your account credentials or from unauthorised use that you could reasonably have prevented.

3.1 Identity Verification (KYC) and Anti-Money Laundering

As a UKGC-licensed operator, Zebra Bingo is legally obliged to conduct Know Your Customer (KYC) and Anti-Money Laundering (AML) checks. We may request documentation to verify your identity, age, residential address, source of funds, and geographic location. Such verification may be triggered at registration, before processing withdrawals, or in connection with large or unusual transactions. Acceptable documents include a valid passport or driving licence, a recent utility bill, and proof of payment method ownership. We may withhold withdrawals, suspend account activity, and decline transactions until verification is satisfactorily completed. Failure to provide requested documentation within a reasonable timeframe may result in account closure. Zebra Bingo reserves the right to report suspicious activity to the relevant authorities as required by law, and cooperation with all reasonable verification requests is a condition of using our services.

4. Deposits, Withdrawals and Payment Rules

All deposits and withdrawals must be made using payment methods registered in your own name; third-party payments are prohibited. Zebra Bingo supports transactions in pounds sterling (GBP) and accepts approved payment methods such as debit cards and e-wallets. Minimum and maximum deposit and withdrawal limits apply and may vary by payment method. Withdrawal processing times depend on the chosen method and may be subject to completion of KYC verification. We reserve the right to apply daily, weekly, or monthly withdrawal limits and to request additional information for security and compliance purposes. Pending withdrawals may be reversible only at our discretion before processing. Zebra Bingo does not offer credit and does not accept credit card payments, in accordance with UKGC rules. Any fees applied by third-party payment providers are your responsibility, and you should consult your provider regarding their charges.

5. Bonus and Promotional Terms

All bonuses, free spins, and promotions offered by Zebra Bingo are subject to specific terms in addition to these general conditions. Wagering requirements must be met before bonus funds or related winnings can be withdrawn. While wagering is active, a maximum bet limit applies, and exceeding it may void the bonus and any associated winnings. Game weighting determines the percentage that each game type contributes towards wagering requirements; certain games may be excluded entirely. Bonuses have an expiry period, after which unused funds and unfulfilled wagering are forfeited. A maximum cashout may apply to winnings derived from bonuses. Zebra Bingo reserves the right to void bonuses, winnings, and account balances obtained through abuse, fraud, bonus exploitation, or breach of these terms. Promotional eligibility is determined at our sole discretion, and we may amend or withdraw any offer at any time.

6. Fair Play and Prohibited Conduct

Zebra Bingo is committed to a fair and transparent gaming environment. Players must not engage in collusion, fraud, cheating, or any activity that compromises the integrity of our games. The use of prohibited software, automated systems, bots, artificial intelligence tools, or any mechanism designed to gain an unfair advantage is strictly forbidden. Operating multiple accounts, exploiting bonuses, or engaging in chargeback abuse will be treated as a serious breach. Where we identify such conduct, we reserve the right to suspend or close the relevant accounts, void winnings, withhold funds, and report the matter to the relevant authorities or payment networks. Game outcomes at Zebra Bingo are determined by certified random number generators, and any attempt to manipulate results is prohibited. By using our services, you agree to play honestly and in accordance with the spirit and letter of these conditions.

6.1 Account Suspension, Closure and Dormant Accounts

Zebra Bingo may suspend or close your account where we reasonably believe you have breached these terms, engaged in fraudulent or prohibited conduct, or where required by law or our regulator. You may also request voluntary closure of your account at any time by contacting support. Where an account is closed for a breach, we may withhold balances pending investigation. An account is considered dormant if no logins, deposits, or withdrawals occur over a continuous period of twelve months. We may notify you and, in accordance with UKGC requirements, apply an administrative fee or arrange the return of remaining funds to you. We will make reasonable efforts to contact dormant account holders using the registered details. Maintaining accurate contact information helps ensure that any residual balance can be returned to you promptly should your account become inactive.

7. Intellectual Property and Licensed Content

All content on the Zebra Bingo platform, including logos, trademarks, graphics, text, software, and game interfaces, is the property of the operator or its licensors and is protected by applicable intellectual property laws. The games available are provided by licensed third-party game providers, and all related rights remain with those providers. You are granted a limited, non-exclusive, non-transferable, and revocable licence to access and use the platform for personal, lawful entertainment purposes only. You may not copy, reproduce, distribute, modify, reverse-engineer, or commercially exploit any part of the Zebra Bingo service or its content without prior written consent. Unauthorised use may result in account termination and legal action. The Zebra Bingo brand and associated marks must not be used in any manner that suggests endorsement or affiliation without our express written permission. All rights not expressly granted under these terms are reserved by the operator and its licensors.

8. Limitation of Liability and Disclaimers

Zebra Bingo provides its services on an “as is” and “as available” basis. To the fullest extent permitted by law, we exclude all warranties, express or implied, regarding the availability, accuracy, or reliability of the platform. We do not guarantee uninterrupted access and shall not be liable for losses arising from technical faults, network failures, malfunctions, or interruptions beyond our reasonable control. In the event of a game or system error, affected wagers and outcomes may be declared void. To the extent permitted by law, our total liability to you shall not exceed the value of funds held in your account at the relevant time. Nothing in these terms excludes liability for fraud, death, or personal injury caused by our negligence, or any liability that cannot be lawfully excluded. You participate in all gambling activities at your own risk and discretion.

9. Complaints and Dispute Resolution

If you have a complaint regarding Zebra Bingo, you should first contact our customer support team, providing full details so we can investigate and respond. We aim to resolve all complaints fairly and promptly, typically within eight weeks. Should you remain dissatisfied with our final response, you may escalate the matter to our designated Alternative Dispute Resolution (ADR) provider, an independent body approved by the UK Gambling Commission. The ADR service offers an impartial review at no cost to you, and details will be provided in our final response. You may also contact the UKGC directly regarding regulatory concerns, although the Commission does not adjudicate individual disputes. We are committed to handling all complaints transparently and in accordance with our licensing obligations. Maintaining clear records of correspondence will assist in the efficient resolution of any dispute that may arise.

9.1 Responsible Gambling

Zebra Bingo is committed to promoting safer gambling and protecting vulnerable players. We provide a range of responsible gambling tools, including deposit limits, loss limits, session reminders, time-outs, and self-exclusion options. We strongly encourage you to set limits that suit your circumstances and to gamble only with money you can afford to lose. If you feel your gambling is becoming a problem, support is available through our Responsible Gaming page, which contains further guidance and links to independent organisations such as GamCare and BeGambleAware. You may also register with the national self-exclusion scheme, GAMSTOP. Gambling should remain a form of entertainment and never a means of generating income. Please visit our Responsible Gaming page for full details on the tools and support resources available, and reach out to our support team at any time for confidential assistance.

10. Governing Law, Amendments and Updates

These Terms and Conditions are governed by and construed in accordance with the laws of England and Wales, and any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales, without prejudice to your statutory consumer rights. Zebra Bingo reserves the right to amend, update, or replace these terms at any time to reflect changes in law, regulation, or our business practices. Material changes will be communicated through the website or by email where appropriate, and your continued use of the service following any amendment constitutes acceptance of the revised terms. We encourage you to review these conditions periodically to remain informed of your rights and obligations. Should any provision be found unenforceable, the remaining provisions shall continue in full effect.