Zebra Bingo Privacy Policy
This Privacy Policy explains how Zebra Bingo collects, uses, stores and protects your personal data when you register and play on our platform. We are committed to handling your information lawfully, fairly and transparently in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. As a licensed operator serving the UK market, Zebra Bingo also processes data to meet obligations imposed by the UK Gambling Commission. This document forms part of your agreement with us and should be read alongside our Terms and Conditions and Cookie Policy.
Who We Are and How to Contact Our DPO
Zebra Bingo is the data controller responsible for the personal data you provide when using our services. As the controller, we determine the purposes and means by which your information is processed, and we are accountable for safeguarding it under UK data-protection law. We have appointed a Data Protection Officer (DPO) to oversee compliance and to act as your primary point of contact for any privacy-related queries. If you have questions about this Zebra Bingo Privacy Policy, wish to exercise your rights, or have concerns about how the brand handles your data, you may contact our DPO in writing. Please include your account details so we can verify your identity before responding. Our team aims to acknowledge all enquiries promptly and to resolve them within the statutory timeframes set out below. You can reach the DPO at the privacy contact channel provided later in this document.
Personal Data We Collect
To provide a secure and compliant gaming experience, Zebra Bingo collects several categories of personal data. Identity data includes your name, date of birth, gender and government-issued identification. Contact data covers your address, email and telephone number. Financial and payment data includes card details, e-wallet information, deposits, withdrawals and transaction history. Gameplay and transaction data records the games you play, wagers, bonuses and session activity. Device, IP and geolocation data identifies the technology you use and your location at the point of access. We also record marketing preferences reflecting your consent choices. This information is gathered when you register an account, verify your identity, make payments, contact support or interact with our promotions. Collecting this data enables Zebra Bingo to deliver our services, protect players and satisfy regulatory requirements applicable to UK-facing operators.
Why We Process Data and Our Legal Bases
Zebra Bingo only processes your personal data where we have a valid lawful basis under the UK GDPR. We rely on performance of a contract to operate your account, process deposits and pay winnings. We rely on legal obligation to comply with anti-money-laundering, licensing, age-verification and tax requirements. We rely on legitimate interests to prevent fraud, ensure platform security, promote responsible gambling and improve our services, provided these interests are not overridden by your rights. We rely on consent for direct marketing and certain non-essential cookies, which you may withdraw at any time. Where processing involves special-category considerations or self-exclusion information, we apply additional safeguards. Each purpose is matched to its appropriate basis, and we do not use your data in ways incompatible with the reasons for which it was originally collected by the Zebra Bingo brand.
KYC, AML and Age Verification
As a regulated gambling operator, Zebra Bingo is legally required to perform Know Your Customer (KYC) and Anti-Money-Laundering (AML) checks. We verify your identity, confirm you are at least 18 years old, assess your source of funds where appropriate, and confirm your location and geolocation to ensure you are accessing our services lawfully. This processing is carried out to meet our obligations under the UK Gambling Commission licensing conditions and applicable AML legislation. We may request documents such as a passport, driving licence, utility bill or proof of payment. Failure to complete verification may result in account restrictions or suspension. The data gathered during KYC/AML procedures is handled securely, shared only with trusted verification partners and competent authorities, and retained for the legally mandated periods. These measures protect both you and the integrity of the Zebra Bingo platform.
Cookies and Tracking Technologies
Zebra Bingo uses cookies and similar tracking technologies to operate the website, remember your preferences, analyse performance and deliver relevant marketing. Strictly necessary cookies are essential to core functions such as logging in and securing transactions, and these do not require consent. Analytics, functional and advertising cookies are deployed only with your consent, which you may grant or refuse through our cookie banner and update at any time. These technologies may collect device identifiers, browsing behaviour and IP-related information. For full details on the specific cookies we use, their duration and how to manage them, please refer to our separate Cookie Policy, which is linked throughout our platform. Managing your cookie settings does not affect the lawful processing of data necessary to provide the Zebra Bingo service.
Data Storage, Security and Access Controls
Protecting your personal data is a priority for Zebra Bingo. We implement appropriate technical and organisational measures designed to prevent unauthorised access, loss, misuse or alteration of your information. These include encryption of data in transit and at rest, secure servers, firewalls, regular security testing and strict access controls. Only authorised personnel with a legitimate business need can access personal data, and such access is logged and monitored. Our payment processing complies with recognised industry security standards. Staff receive data-protection training, and third-party vendors are contractually obliged to maintain equivalent safeguards. While no system can guarantee absolute security, we continually review and strengthen our defences against emerging threats. In the unlikely event of a personal-data breach that poses a risk to your rights, we will notify the relevant supervisory authority and affected players in line with our legal obligations under UK data-protection law.
Data Sharing and International Transfers
Zebra Bingo shares personal data only where necessary and with appropriate safeguards in place. We may disclose information to payment providers to process transactions, to KYC and verification vendors to confirm identity and age, to game providers who supply our content, and to affiliates and service partners who support our operations. We also share data with regulators and authorities, including the UK Gambling Commission and law-enforcement bodies, where required by law. Some recipients may be located outside the United Kingdom. Where we transfer data internationally, we ensure adequate protection through mechanisms such as UK adequacy regulations, the International Data Transfer Agreement, or equivalent contractual safeguards approved under UK GDPR. We do not sell your personal data. All third parties are bound by confidentiality and data-protection obligations to ensure your information remains secure when handled on behalf of the Zebra Bingo brand.
Data Retention Periods
Zebra Bingo retains personal data only for as long as necessary to fulfil the purposes for which it was collected, including satisfying legal, regulatory and accounting requirements. Records relating to KYC, AML and financial transactions are retained for the legally mandated period, which is typically a minimum of five years following the end of your relationship with us or the completion of a transaction, in accordance with anti-money-laundering legislation. Gameplay and account data may be kept for the duration of your account and for a reasonable period thereafter to address disputes, enforce our terms and meet licensing obligations. Marketing data is retained until you withdraw consent or object. When data is no longer required, we securely delete or anonymise it. Specific retention schedules are reviewed periodically to ensure we do not hold information longer than necessary while still complying with the obligations governing the Zebra Bingo platform.
Your Rights and How to Exercise Them
Under UK GDPR, you have important rights regarding your personal data. These include the right to access the data we hold, to request rectification of inaccuracies, to seek erasure in certain circumstances, to obtain data portability, to object to processing based on legitimate interests, and to withdraw consent where processing relies on it. Please note that some rights are limited where we must retain data to meet legal or regulatory obligations, such as AML record-keeping. To exercise any right, including submitting a Data Subject Access Request (DSAR), please contact our DPO using the channel below. We will verify your identity and respond within one month, extendable where requests are complex. To opt out of marketing, use the unsubscribe link in any communication or update your account preferences. Withdrawing consent does not affect the lawfulness of earlier processing carried out by Zebra Bingo.
Complaints, Updates and Contact
If you have concerns about how Zebra Bingo handles your personal data, we encourage you to contact our DPO first so we can resolve the matter directly. You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO), the supervisory authority for data protection in the United Kingdom. Privacy and DSAR requests can be submitted through the dedicated contact channel published on our website and within your account settings. This Privacy Policy may be amended from time to time to reflect changes in law, regulation or our practices; material changes will be communicated to you where appropriate. Please review this page periodically to stay informed.